AI & Knowledge Solutions

Unifying an AI-Powered Product Library With a Customer Portal

Specialty manufacturer

The Problem

The company’s AI-powered product/sample application, customer portal, and public website behaved like separate systems.

The Solution

FreedomDev:

Preserved the newer AI application rather than rebuilding it unnecessarily
Aligned visual design across applications
Created shared navigation
Coordinated authentication/login behavior
Added dashboard functionality and recently viewed products
Redesigned sample/product details
Added favorites and tear-sheet download/email functionality
Added customer inquiry actions
Connected interactions into HubSpot workflows
Tracked downloads and customer interactions
Improved responsive/mobile behavior

Outcome

The separate applications could function as a more unified customer experience while preserving the stronger underlying technical foundation.

Services & Technologies

AICustomer PortalHubSpotSystems IntegrationCustomer Experience

Related Work

Creating a Central Employee Portal for Business Systems

FreedomDev built an employee portal combining internal applications, Microsoft 365 calendar information, announcements, role-based access, and an AI knowledge assistant.

Adding Role-Based, Multi-Organization Access to an Existing Customer Portal

FreedomDev redesigned an existing portal’s access model so users could belong to multiple organizations and see only the functionality allowed by their assigned roles.

Creating a Single Customer Record Across HubSpot and Pipedrive

FreedomDev connected HubSpot and Pipedrive through a master customer-data layer with webhooks, scheduled reconciliation, and clear source-of-truth rules.

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